Analyst, Production Support Operations

Overview

Role focused on triaging and resolving product support issues for customers.

Ideal candidate has 3-5 years in technical support with strong SQL skills and healthcare experience.

Locations

• United States

Requirements

• 3-5 years experience in technical, data, or support roles
• High proficiency in SQL
• Understanding of Kanban/Scrum/Agile processes

Responsibilities

• Assist in product support ticket resolution
• Manage work queues and documentation
• Coordinate escalation for high-impact issues

Benefits

• Flexible remote work
• Employee development programs
• Mission-driven company