Customer Onboarding Specialist

Overview

Role focused on guiding clients through successful onboarding and adoption of the platform.

Ideal candidate should have 1-3 years of experience in a client-facing SaaS role with strong organizational and communication skills.

Locations

• United Kingdom

Requirements

• Bachelor's degree required
• 1-3 years experience in client-facing role
• Strong organizational skills
• Excellent communication skills
• Problem-solving skills
• Familiarity with Salesforce and project management tools

Responsibilities

• Execute client onboarding plans
• Provide support during implementation
• Conduct training sessions
• Monitor client progress
• Build relationships with clients
• Communicate project status
• Maintain documentation
• Identify process improvements

Benefits

• Competitive salary
• Employer paid medical, dental, and vision coverage
• Employer paid life insurance
• Mental health resources
• Pension plan
• Paid maternity and parental leave
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Quiet Fridays
• Casual dress environment