Senior Technical Account Manager

Overview

Role focused on driving customer engagement and value as a Senior Technical Account Manager.

Ideal candidate has 10-12+ years in customer success with experience in SaaS security and working with enterprise clients.

Candidates must be based within the USA, preferably in the Mountain timezone

Locations

• United States

Requirements

• 10-12+ years experience in customer success or technical account management
• Experience with large enterprise customers
• SaaS security experience preferred

Responsibilities

• Manage post-sales technical needs
• Develop trusted advisor relationships
• Ensure deployment and adoption plans are in place
• Track accounts to identify customer risk
• Work with Product and Engineering teams
• Evangelize customer success stories
• Assist with strategic business reviews
• Document technical success criteria

Benefits

• Home office stipend
• Generous paid time off
• Health insurance
• 401(k) and Roth retirement accounts
• Stock options
• Paid parental leave
• Paid sick time
• Monthly wellness benefit reimbursement