Customer Engagement Manager (SMB accounts)

Overview

Role focused on driving retention and adoption for SMB customers through engagement programs.

Ideal candidate has 2+ years in Customer Success with strong communication skills and experience managing SMB accounts.

Based in Spain, Portugal, or Brazil

Locations

• Brazil
• Portugal
• Spain

Requirements

• 2+ years in Customer Success or Account Management
• Experience managing SMBs
• Fluent in English and one additional language

Responsibilities

• Drive retention and product adoption
• Monitor customer health and product usage
• Deliver onboarding sessions and webinars
• Collaborate with Renewals team
• Partner with Product and Support teams
• Manage customer interactions using tools
• Track key KPIs and report insights

Benefits

• Employee stock option program
• Opportunity for career growth
• Collaborate with a diverse team