Product Advocate Team Lead

Overview

Role focused on leading and developing the customer support team to enhance performance and customer satisfaction.

Ideal candidate should have leadership experience in customer support and a strong understanding of SaaS tools.

Locations

• Philippines

Requirements

• 2+ years in leadership role
• Experience with SaaS, CRM, telephony tools
• Advanced English required

Responsibilities

• Drive customer support team success
• Coach and develop representatives
• Monitor team performance
• Implement coaching plans
• Foster a culture of feedback
• Contribute to cross-functional projects
• Lead team meetings
• Ensure timely resolution of customer issues