Client Services Manager, Life Science

Overview

Role focused on managing customer relationships and driving value for life science partners.

Ideal candidate has 8+ years in customer success with life science experience and a strong upselling track record.

Locations

• United States

Requirements

• 8 years in customer account management
• Life science experience
• Experience with C-Suite executives
• Proven upselling track record
• Ability to travel 10-15%

Responsibilities

• Own post-sales relationship
• Drive customer engagement
• Develop strategic customer success plans
• Manage feedback and product enhancement requests
• Provide updates to leadership
• Identify areas for improvement
• Communicate with internal stakeholders
• Track account status