Customer Experience Engineer

Overview

Role focused on ensuring customer success and maximizing value from cybersecurity solutions.

Ideal candidate has 5+ years in a technical customer-facing role with strong cybersecurity knowledge.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in technical customer-facing role
• Strong understanding of cybersecurity technologies
• Proficiency in Python
• Experience with Salesforce CRM
• Excellent communication skills

Responsibilities

• Lead customer onboarding sessions
• Provide technical support
• Monitor customer health metrics
• Write Python scripts for integrations
• Conduct regular check-ins
• Act as customer advocate
• Identify upsell opportunities

Benefits

• Competitive salary
• Comprehensive health insurance
• Unlimited PTO
• Flexible work environment
• Remote-first environment
• 14 weeks parental leave