Ops Associate

Overview

Role focused on enhancing customer experience and operational excellence in a hybrid environment.

Ideal candidate has 0-3 years of experience in customer-facing roles and a strong desire to learn and adapt.

Locations

• United States, New York
• United States, California

Requirements

• 0-3 years experience
• Customer-facing roles
• Strong communication skills

Responsibilities

• Manage customer support queries
• Translate customer feedback into product insights
• Build customer experience resources
• Project manage compliance requirements
• Foster operational excellence
• Identify retention opportunities
• Facilitate producer experiences
• Collaborate on new feature launches

Benefits

• Healthcare benefits
• Flexible location
• Flexible work hours
• 401k matching
• Parental leave
• Technology equipment
• Wellness stipend
• Professional development stipend