Technical Account Manager

Overview

Accountable for resolving platform performance issues to maintain buyer relationships and ensure retention.

Ideal candidate should have strong customer support experience and problem-solving skills.

Locations

• United States

Requirements

• Customer support expertise required
• Problem-solving skills needed
• Strong communication skills necessary

Responsibilities

• Handle escalated customer issues
• Collaborate with cross-functional teams
• Maintain communication with customers
• Analyze root causes of issues
• Monitor performance metrics
• Manage escalation processes
• Ensure SLA adherence