Technical Support Consultant

Overview

Role involves providing technical support for healthcare IT solutions to international clients.

Ideal candidate should have 2-4 years of experience in IT or healthcare support roles with strong troubleshooting skills.

Locations

• India

Requirements

• Proficiency in SQL
• Experience in troubleshooting Microsoft Windows Server
• Hands-on experience in software/product support
• Good understanding of software development life cycle
• Excellent written and verbal communication skills
• Experience working with international clients

Responsibilities

• Provide software application support
• Troubleshoot and resolve software issues
• Track and document inbound requests
• Educate clients on application functionality
• Handle priority support cases
• Create knowledge base articles
• Collaborate with cross-functional teams
• Provide on-call production support