Technical Support Engineer

Overview

Proactive Technical Support Engineer tackling complex challenges and driving customer satisfaction.

Ideal candidate has 5+ years in technical support with strong communication skills and a customer-first mindset.

Locations

• United States

Requirements

• 5+ years in technical support
• Bachelor's in Computer Science or related
• Experience with major cloud platforms
• Proficiency in CLI and programming
• Experience with alerting/logging systems

Responsibilities

• Deliver technical support
• Troubleshoot technical challenges
• Collaborate cross-functionally
• Create support documentation
• Advocate for customers
• Build product knowledge

Benefits

• Performance-based bonus
• Equity
• Generous benefits program