Cloud Support Engineer

Overview

Proactive Cloud Support Engineer tackling complex technical challenges and driving customer satisfaction.

Ideal candidate has 3-5 years in technical support with expertise in cloud technologies and strong communication skills.

Locations

• Canada

Requirements

• Bachelor's degree in IT or related field
• 3-5 years in technical support
• Experience with AWS and Kubernetes
• Proficiency in CLI tools and scripting
• Ability to communicate complex concepts

Responsibilities

• Deliver technical support
• Troubleshoot technical challenges
• Collaborate cross-functionally
• Create support documentation
• Advocate for customers
• Build product knowledge

Benefits

• Performance-based bonus
• Equity
• Generous benefits program