Senior CX Workforce Manager

Overview

Role focused on designing and implementing workforce management strategies for Customer Experience.

Ideal candidate has 5+ years in workforce management and 7+ years in Customer Experience with a track record of transformative WFM programs.

Locations

• United States

Requirements

• 5+ years in workforce management
• 7+ years in Customer Experience
• Experience with WFM tools
• SQL proficiency
• Experience managing vendor relationships

Responsibilities

• Design workforce management strategy
• Create forecasting and staffing models
• Develop scheduling approaches
• Implement analytics solutions
• Lead workforce transformation initiatives

Benefits

• Health insurance
• 401K plan
• Monthly wellness stipends
• Flexible PTO
• Comprehensive parental leave