Enablement Manager

Overview

Role involves empowering Customer Experience team through training and resource management.

Ideal candidate has 3+ years in Enablement or Learning & Development with strong project management skills.

Locations

• United States

Requirements

• 3+ years in Enablement or Learning & Development
• Experience with CRM tools
• Comfortable designing onboarding and L&D programs

Responsibilities

• Empower Customer Experience team through training
• Create engaging training materials
• Oversee internal knowledge base
• Track CX performance metrics
• Report on CX team performance data
• Collaborate with Subject Matter Experts
• Build accountability for Enablement initiatives
• Communicate with front-line agents

Benefits

• Health insurance
• 401K plan
• Monthly therapy stipend
• Monthly co-working space stipend
• Monthly work-from-home stipend
• Financial wellness benefits
• Comprehensive parental leave
• Flexible PTO