Director, Voice of the Customer

Overview

Role focuses on leading the Voice of the Customer strategy and enhancing customer experience.

Ideal candidate has 8+ years in analytical roles with strong data skills and customer focus.

Locations

• United States

Requirements

• 8+ years experience in analytical roles
• Strong data reporting skills
• Experience in customer research

Responsibilities

• Lead Voice of the Customer program
• Build customer feedback loops
• Collaborate with cross-functional teams
• Create engaging customer awareness programs
• Partner with data teams for insights

Benefits

• Health insurance
• 401K plan
• Monthly therapy stipend
• Flexible PTO
• Comprehensive parental leave
• 11 paid holidays
• Work-from-home stipend
• Co-working space stipend