Senior Technical Support Engineer

Overview

Role involves diagnosing and solving complex technical issues while enhancing customer experience.

Ideal candidate has 4+ years in technical support with strong troubleshooting and communication skills.

Locations

• Brazil
• Mexico

Requirements

• 4+ years in technical support
• Advanced troubleshooting skills
• Ability to write scripts and debug logs

Responsibilities

• Diagnose and solve complex issues
• Identify systemic issues
• Work with engineering on root causes
• Triage bugs and report
• Channel feedback into product improvements
• Develop documentation
• Train users on the platform
• Communicate with technical and non-technical stakeholders