Patient Concierge Agent

Overview

Role involves providing compassionate support to patients with hormonal health conditions.

Ideal candidate has 1.5+ years in customer support, strong communication skills, and a patient-centered approach.

Locations

• United States

Requirements

• 1.5+ years in customer support or patient-facing role
• Strong verbal and written communication skills
• Empathetic, patient-centered approach

Responsibilities

• Provide patient support via phone, email, and messaging
• Act as liaison between patients and providers
• Guide patients through scheduling and inquiries
• Communicate billing updates
• Offer personalized assistance
• Maintain accuracy in patient information
• Identify patient pain points
• Stay informed about services