Service Coordinator

Overview

Role involves coordinating IT services and managing client relationships.

Ideal candidate should have 1-3 years of experience in IT Support or IT Project Coordination.

Locations

• Australia

Requirements

• 1-3 years experience in IT Support or IT Project Coordinator
• Proficient in Microsoft Office/O365
• Strong scheduling and coordination skills

Responsibilities

• Manage ticket flow in IT Service Management Platform
• Act as primary contact for customer service
• Schedule support coverage for shifts
• Own tickets to ensure processes are followed
• Assist with generating reports related to client SLAs
• Drive customer service and client relationship initiatives