Tier 3 Support Engineer

Overview

Role involves providing high-level technical support and solving complex issues for key customers.

Ideal candidate should have 5+ years of experience in technical support or engineering with strong problem-solving skills.

Positions listed as "Remote" are only available for remote work within the specified country

Locations

• United Kingdom, England, London

Requirements

• 5+ years in technical support or engineering
• Experience with web development and REST APIs
• Working knowledge of development languages like JavaScript, Java, PHP, etc.

Responsibilities

• Handle technical requests via web and on-call support
• Investigate network/connectivity issues
• Conduct professional conversations with customers
• Submit bug reports to Engineering
• Partner with Product Teams and Engineering
• Contribute to knowledge bases
• Participate in internal projects