CX Operations Analyst

Overview

Role involves managing client support processes and leveraging AI for efficiency.

Ideal candidate has 2+ years in operations with strong process orientation and communication skills.

Only candidates from the Americas are considered

Locations

• Canada
• United States
• Mexico

Requirements

• 2+ years of experience
• Strong process orientation
• Excellent communication skills

Responsibilities

• Manage client inquiries
• Design and implement support processes
• Leverage AI tools for support
• Collaborate with Customer Success Managers
• Monitor key metrics for support quality

Benefits

• Unlimited PTO
• Fully paid Health Insurance
• Flexible hours
• Regular in-person Retreats
• Provided MacBook Pro or Lenovo
• Guideline 401(k)