Senior Support Engineer (f/m/d)

Overview

Role focused on providing high-level technical support and mentoring junior engineers.

Ideal candidate has extensive technical support experience and strong problem-solving skills.

Locations

• Germany, Berlin

Requirements

• Extensive experience in technical support
• Proficient with Linux and Python
• Strong analytical and problem-solving skills

Responsibilities

• Troubleshoot complex technical issues
• Mentor junior engineers
• Collaborate with engineering teams
• Document troubleshooting steps
• Identify recurring issues
• Drive resolution of critical issues
• Enhance product reliability
• Support internal initiatives

Benefits

• 30 days of paid vacation
• Access to fitness and wellness offerings
• Mental health support
• Subsidized company pension plan
• Subsidized transportation ticket
• Budget for technical equipment
• Regular team events
• Flexible working hours