Technical Account Manager

Overview

Role involves managing technical relationships and supporting strategic accounts in the APAC region.

Ideal candidate should have 2+ years of experience in technical support or account management with strong communication skills.

Locations

• Japan

Requirements

• 2+ years in technical support or account management
• Fluent in Japanese and English
• Experience in Electronic Security, CCTV, Telecom, Cybersecurity or IoT is a plus

Responsibilities

• Build and maintain technical relationships with key accounts
• Assist with pre-sales engineering needs
• Serve as a technical escalation point
• Conduct product training sessions
• Gather feedback for product enhancement
• Represent Alarm.com at industry events
• Stay updated on product releases
• Identify product improvements based on feedback