Technical Support Specialist

Overview

Role involves providing technical support and guidance to enterprise customers using Airtable.

Ideal candidate has enterprise technical support experience and strong communication skills.

Locations

• United States

Requirements

• Experience with Airtable
• Enterprise technical support experience
• Strong analytical skills
• Excellent written and verbal communication skills
• Experience with Salesforce and G Suite
• Understanding of relational databases and REST APIs

Responsibilities

• Provide troubleshooting and guidance
• Deliver exceptional customer experience
• Document customer interactions in Salesforce
• Educate customers on best practices
• Contribute to knowledge base
• Escalate complex issues when necessary