Developer Support Engineer

Overview

Role focused on resolving complex technical support cases related to Airtable's platform.

Ideal candidate has 1-2 years in technical support and is proficient in JavaScript and APIs.

Locations

• United States, California, San Francisco

Requirements

• 1-2 years experience in technical support
• Experience with JavaScript, REST APIs, OAuth
• Ability to communicate technical topics clearly

Responsibilities

• Resolve developer and admin support cases
• Collaborate on high-complexity cases
• Maintain internal documentation
• Work with cross-functional teams
• Support improvements to triage workflows
• Participate in developer community channels