Technical Support Specialist

Overview

Role involves providing technical support for pdfFiller users through various communication channels.

Ideal candidate should have over a year of technical support experience and strong customer service skills.

Locations

• Poland

Requirements

• 1+ year in technical support
• Experience with tickets/calls/chats
• Strong customer service skills
• Fluent in English
• Excellent communication skills
• Flexibility in work hours

Responsibilities

• Respond to support requests
• Identify opportunities to boost customer satisfaction
• Maintain internal QC standards
• Proactively identify recurring issues
• Update and manage customer accounts
• Maintain effective communication
• Invest in studies
• Meet personal and team KPIs

Benefits

• Flexible work environment
• Bonuses and compensation
• Stock options
• Professional growth opportunities
• Health and well-being
• Open communication