Customer Support Specialist (Billing)

Overview

Role involves providing customer support and resolving billing issues.

Ideal candidate should have 2+ years in a Support Specialist role with strong customer service skills.

Locations

• Philippines

Requirements

• 1+ year in Support Specialist role
• Experience handling tickets/calls/chats
• Strong customer service skills
• Fluent in English
• Excellent communication skills
• Flexibility in work hours

Responsibilities

• Resolve support issues via ticketing system, chat or phone
• Manage issue tickets via Jira
• Support customers with information and responses
• Build relationships of trust with customers
• Meet personal/team targets
• Proactively identify recurring issues

Benefits

• Flexible work environment
• Professional growth opportunities
• Health insurance coverage
• Monthly performance bonuses
• Stock options
• Open communication