Manager/Senior Manager, Support Operations & Strategy

Overview

Hands-on Ops leader to drive Support Operations and Strategy.

Ideal candidate has 5+ years in Support Operations and strong management experience.

Locations

• France

Requirements

• 5+ years in Support Operations
• 2+ years in management
• Proficiency in customer support technologies

Responsibilities

• Lead and mentor operations specialists
• Build quarterly Support Operations roadmap
• Manage Support Ops projects
• Own Customer Support systems
• Lead onboarding and training programs
• Identify areas for improvement
• Leverage data for insights
• Collaborate with support leadership

Benefits

• Competitive salary package
• Work-life balance
• Fast-learning environment
• Diversity and inclusion initiatives