Digital Customer Success Manager, DACH Market

Overview

Role focused on driving customer success and engagement in the DACH market.

Ideal candidate should have experience in Customer Success or sales and be fluent in German and English.

Locations

• France, Île-de-France, Paris

Requirements

• Experience in sales or Customer Success Management
• Excellent communication skills
• Native German speaker
• Bilingual in English
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Oversee customer pool for value realization
• Drive digital customer engagement
• Evaluate account development metrics
• Monitor customer performance metrics
• Upsell additional products/services
• Deliver expertise through webinars
• Collaborate with marketing for content
• Advocate for customers internally