Associate Customer Success Manager

Overview

Role involves managing customer success for the DACH market and ensuring client satisfaction.

Ideal candidate should have experience in sales or customer success with fluency in German and English.

Locations

• Germany, Berlin, Berlin

Requirements

• Fluency in German required
• Bilingual in English required
• Previous experience in sales or CSM required
• Experience in SaaS industry mandatory
• Ability to manage multiple tasks in fast-paced environment
• Passion for excellent customer experience

Responsibilities

• Grow and nurture customer portfolio
• Maximize portfolio expansion
• Manage renewal activities
• Gather product feedback
• Develop and automate processes
• Define customer strategies