Software Support Engineer

Overview

Role involves supporting Enterprise customers and enhancing product through effective communication and issue resolution.

Ideal candidate has 5+ years in technical support or 3+ years in data-related roles with strong communication skills.

Locations

• Ireland

Requirements

• 5+ years in technical support or 3+ years in data engineering, data analysis, DevOps, or QA
• Proficiency in Kubernetes, Docker, Python, APIs, SQL, NoSQL
• Familiarity with networking technologies like TCP/IP, DNS, HTTP(S)
• Experience with engineering teams and developer customers
• Exceptional communication and organizational skills

Responsibilities

• Provide email and Zoom support to Enterprise customers
• Collaborate with engineers to identify and resolve issues
• Document solutions to enhance Knowledge Base
• Act as a liaison between users and product teams
• Engage in engineering tasks and automation projects

Benefits

• Unlimited paid time off
• 16 weeks paid parental leave
• Open book policy for professional development
• Continuous learning/training sponsorship
• Healthcare insurance stipend for non-U.S. employees