Platform Product Manager, Community Support

Overview

Role involves leading the strategy and evolution of the Help Center for a global user base.

Ideal candidate has 5+ years in product management with experience in global product development.

Candidates must live in a state where Airbnb, Inc. has a registered entity; excluded states include Alaska, Mississippi, and North Dakota

Locations

• United States, North Carolina
• United States, Oregon
• United States, Indiana
• United States, Tennessee
• United States, Maine
• United States, Alabama
• United States, Arkansas
• United States, Washington
• United States, South Carolina
• United States, Utah
• United States, Nebraska
• United States, West Virginia
• United States, Massachusetts
• United States, Colorado
• United States, Missouri
• United States, Arizona
• United States, Wisconsin
• United States, Nevada
• United States, New York
• United States, Rhode Island
• United States, Montana
• United States, Kentucky
• United States, Hawaii
• United States, Minnesota
• United States, California
• United States, Kansas
• United States, Florida
• United States, Delaware
• United States, New Jersey
• United States, Pennsylvania
• United States, Michigan
• United States, Iowa
• United States, New Mexico
• United States, Texas
• United States, Illinois
• United States, Connecticut
• United States, New Hampshire
• United States, Ohio
• United States, Georgia
• United States, Virginia
• United States, Maryland
• United States, Idaho

Requirements

• 5+ years in product management
• Experience with AI technologies
• Proven history of leading cross-functional teams

Responsibilities

• Lead strategy for Help Center
• Streamline user experiences
• Incorporate AI tools
• Measure Help Center performance
• Develop product roadmap
• Collaborate with teams

Benefits

• Diversity and inclusion initiatives
• Employee Travel Credits
• Health benefits
• Bonus and equity options