Senior Service Desk Analyst

Overview

Provides advanced technical support and problem resolution for end-users.

Ideal candidate should have 5+ years of Help Desk/Service Desk experience with strong troubleshooting skills.

Locations

• United States

Requirements

• 5+ years Help Desk/Service Desk experience
• Excellent troubleshooting skills
• Ability to work independently

Responsibilities

• Triage and troubleshoot complex support issues
• Act as escalation resource for L1 Analysts
• Perform User Account Management
• Monitor ticket queue
• Troubleshoot end user hardware and software
• Document troubleshooting steps
• Fulfill administrative duties for Service Desk operations

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid time off
• Paid parental and caregiver leave
• Paid company holidays