Manager, Client Success

Overview

Role overseeing Client Success Management with a focus on customer experience and service delivery.

Ideal candidate should have 5+ years in management and service delivery within a Managed Services Provider.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in management roles
• 5+ years in service delivery management

Responsibilities

• Lead Client Success Management team
• Manage customer experience
• Develop performance snapshots
• Conduct customer satisfaction surveys
• Identify service improvement activities

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid time off
• Paid parental and caregiver leave
• Paid company holidays