Principal Customer Success Manager

Overview

Role focused on maximizing customer value through strategic partnerships and technical expertise.

Ideal candidate has 5+ years in customer success with strong technical acumen and excellent communication skills.

Locations

• United Kingdom

Requirements

• 5+ years in customer success or account management
• Experience with technical solutions
• Strong technical acumen
• Excellent communication skills
• Ability to manage multiple accounts

Responsibilities

• Build and maintain relationships with customers
• Drive engagement and retention
• Monitor usage trends
• Act as a trusted advisor
• Identify valuable solutions
• Set clear goals
• Maintain communication
• Guide feature adoption

Benefits

• Healthy work/life balance
• Floating holidays
• Quarterly wellness day
• Employee Resource Groups