Staff Product Manager, Consumer Servicing

Overview

Role focused on innovating customer support experiences at scale.

Ideal candidate has 6+ years in product management with a strong focus on customer support and operational excellence.

Locations

• United States

Requirements

• At least 6 years of product management experience
• Bachelor's degree or equivalent experience
• Experience in software tech industry
• Ability to design for scale and empathy
• Strong product intuition and analytical skills
• Excellent communication skills

Responsibilities

• Shape customer support experience
• Streamline workflows
• Design for AI and automation
• Drive product roadmap
• Define product vision
• Measure performance metrics
• Build scalable systems
• Collaborate across teams

Benefits

• Health care coverage
• Flexible Spending Wallets
• Competitive vacation and holiday schedules
• Employee stock purchase plan