Staff Product Manager, Consumer Servicing

Overview

Role focused on enhancing customer support through product management and innovation.

Ideal candidate has 6+ years in product management with a focus on customer experience and operational excellence.

Locations

• Canada

Requirements

• At least 6 years of product management experience
• Experience in software tech industry
• Strong product intuition and analytical skills

Responsibilities

• Shape customer support experience
• Streamline workflows
• Design scalable systems
• Collaborate across teams
• Drive product strategy
• Measure performance metrics
• Lead innovation in service operations
• Communicate effectively with stakeholders

Benefits

• Health care coverage
• Flexible Spending Wallets
• Competitive vacation and holiday schedules
• Employee stock purchase plan