Customer Success Operations Manager

Overview

Role focuses on scaling and delivering value in Customer Success operations.

Ideal candidate has 3+ years in CS Operations with strong analytical and communication skills.

Locations

• United States

Requirements

• 3+ years in CS Operations
• Strong familiarity with Customer Success metrics
• Proficiency in Excel/Google Sheets and BI tools
• Expert knowledge of Salesforce CRM and Customer Success tools

Responsibilities

• Design and operationalize strategies
• Build and manage CS capacity models
• Track and analyze customer metrics
• Own the Customer Journey
• Collaborate on budgeting and compensation
• Serve as systems and tooling expert
• Surface actionable insights

Benefits

• Health benefits
• Retirement planning
• Learning & development budget
• Wellness support
• Team connection activities