Customer Success Manager, Strategic

Overview

Role focused on driving renewals and upsells while addressing client business needs.

Ideal candidate has 5+ years in customer success with a strong track record in enterprise SaaS.

Locations

• United States

Requirements

• 5+ years experience in customer success
• Proven track record in achieving commercial targets
• Experience managing complex accounts
• Excellent interpersonal skills
• Influential communicator
• Proficient in organization and time management
• Ability to orchestrate cross-functional resources
• Excited by startup environment

Responsibilities

• Drive strategic renewals and upsells
• Build client engagement strategy
• Act as trusted advisor
• Develop best practices for product usage
• Interface with sales, support, product, and engineering teams

Benefits

• Medical, dental, and vision insurance
• Flexible personal & sick days
• 401k plan
• Annual education budget
• Monthly reimbursements for transportation and wellness
• Virtual team building