Technical Support Representative

Overview

Role involves providing technical support to business customers on proprietary software.

Ideal candidate should have 2+ years of technical support experience in a Windows environment.

Locations

• United States

Requirements

• 2+ years technical support experience
• Experience with Windows and Mac support
• Excellent troubleshooting skills

Responsibilities

• Support customers on proprietary software
• Stay updated with latest technologies
• Troubleshoot product issues
• Organize customer ticket workload
• Train end users via email and phone
• Handle high volume tickets and calls

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401K
• Generous PTO