Customer Success Lead

Overview

Role focused on client advocacy and issue resolution for high-priority accounts.

Ideal candidate should have 2+ years of experience in customer service with strong problem-solving skills.

Locations

• United States

Requirements

• Associate's degree or 4+ years experience in related field
• 2+ years in customer service or client support
• Experience in benefits management, claims, insurance, or healthcare required

Responsibilities

• Serve as primary contact for VIP clients
• Resolve member-related issues
• Educate participants on plan features
• Analyze data for VIP accounts
• Collaborate with internal teams
• Ensure compliance with HIPAA
• Maintain accurate records

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Tuition Reimbursement