Client Success Specialist

Overview

Role focused on delivering proactive client care during onboarding and renewal stages.

Ideal candidate should have 3+ years of account management experience with strong client service skills.

Locations

• United States

Requirements

• Bachelor's degree required
• 3+ years of account management experience preferred
• Experience in Benefits Administration preferred

Responsibilities

• Manage onboarding and renewal processes
• Provide proactive client support
• Build and maintain client relationships
• Educate clients on products
• Resolve client issues
• Maintain client documentation
• Collaborate with internal teams
• Identify process improvements

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Tuition Reimbursement