Technical Customer Success Manager

Overview

Role involves engaging with customers to ensure satisfaction and success.

Ideal candidate has 2-4 years experience in customer success, preferably in SaaS, with strong problem-solving skills.

Locations

• Austria, Vienna, Vienna
• United Kingdom, England, London

Requirements

• 2-4 years experience
• Experience with Enterprise accounts
• Completed Bachelor Degree
• Strong IT affinity
• Excellent communication skills

Responsibilities

• Engage with customers
• Lead delivery of client requirements
• Guide customer escalations
• Support upsell opportunities
• Gauge customer engagement

Benefits

• Flexible working hours
• Internal shares program
• Budget for training
• Regular team events
• Sustainable merch