Production Support Specialist

Overview

Role focused on maintaining operational excellence and delivering high-quality support experiences.

Ideal candidate has 3+ years of experience in technical support with strong SQL and cloud platform skills.

Candidates must have current and valid authorization to work in the country where they are applying

Locations

• Ireland
• Poland

Requirements

• 3+ years in technical support
• Strong SQL skills
• Experience with cloud platforms
• Proficiency with Git
• Excellent written communication in English
• Experience with Datadog or similar tools
• Ability to read and debug application code

Responsibilities

• Ensure stability and coordination between teams
• Conduct technical investigations
• Manage production incident tickets
• Create and update documentation
• Communicate effectively with stakeholders
• Support operational excellence
• Optimize database queries

Benefits

• Equity participation
• Growth opportunities
• Candid communication
• Innovative problem-solving
• Respectful workplace
• Commitment to diversity
• Accommodations for disabilities