Director of Customer Success

Overview

Leadership role focused on guiding Customer Success with AI and scalable models.

Ideal candidate has 8+ years in Customer Success with a strong focus on AI and operational excellence.

must live within a commutable distance of Chicago

Locations

• United States, Illinois, Chicago

Requirements

• 8+ years in Customer Success
• Proven track record in scaling programs
• Experience with AI and automation in workflows

Responsibilities

• Lead Customer Success team
• Champion AI adoption
• Define retention strategies
• Collaborate cross-functionally
• Drive operational improvements

Benefits

• Comprehensive health benefits
• Open paid time off
• 401(k) matching
• Professional development resources
• Sabbatical leave after five years