Customer AI Operations Analyst

Overview

Role involves managing AI systems and collaborating with teams to enhance customer interactions.

Ideal candidate has experience in operations with a strong understanding of AI applications in customer support.

Locations

• Ireland, Leinster, Dublin

Requirements

• Experience in operations or customer-facing roles
• Understanding of AI concepts
• Problem-solving skills
• Ability to analyze data
• Strong communication skills

Responsibilities

• Manage AI tools and workflows
• Collaborate with Sales and GTM teams
• Conduct quality reviews of AI interactions
• Lead cross-functional projects
• Analyze AI tool performance
• Generate insights for improvements

Benefits

• Comprehensive medical benefits
• Pension scheme
• Mental health resources
• Paid time off
• Professional development resources
• Employee perks program
• Cycle to Work Scheme
• Sabbatical leave after five years