Customer Success Manager

Overview

Role focused on delivering exceptional customer success experiences and managing client relationships.

Ideal candidate has 2+ years in service roles with a strong understanding of web technologies and customer success.

Locations

• Australia

Requirements

• 2+ years of service experience
• Knowledge of web development
• Strong written and verbal communication skills

Responsibilities

• Act as customer ambassador
• Educate clients on product information
• Work with internal teams to meet customer expectations
• Check in with clients quarterly
• Respond to customer support issues
• Identify upsell opportunities