Associate DXP Support Specialist (PHP/Drupal + SQL + Project Coordination)

Overview

Role involves supporting customers with technical challenges and coordinating project efforts.

Ideal candidate should have customer-facing experience and a basic understanding of LAMP stack and PHP.

Locations

• India, Maharashtra, Pune

Requirements

• 1+ years customer-facing experience
• Basic understanding of Mac, Linux, and Windows OS
• Project coordination experience is a plus

Responsibilities

• Serve as first point of contact for customer requests
• Triage and resolve customer challenges
• Assist with troubleshooting and best practices
• Craft clear communications
• Collaborate with technical and non-technical teams
• Utilize resources to help customers

Benefits

• Competitive healthcare coverage
• Wellness programs
• Parental leave
• Recognition programs
• Flexible hours