Operations Manager, Technical Support

Overview

Role involves managing technical support operations and scaling customer support processes.

Ideal candidate has strong problem-solving skills and experience in technical support and collaboration with development teams.

Locations

• United States, California, San Francisco

Requirements

• 2-3 years in customer/technical support
• 2-3 years collaborating with development team
• 1-2 years basic coding experience

Responsibilities

• Manage technical troubleshooting operations
• Develop processes for recurring issues
• Collaborate with Engineering on complex issues
• Contribute to training and documentation
• Serve as escalation point for support tickets

Benefits

• Generous time off
• Comprehensive health plans
• Paid parental leave
• 401k matching
• Learning and development budget
• Sabbatical leave
• Compensation and equity