Bilingual Customer Success - Family Care Associate

Overview

Role focused on empowering families in home-based care through support and advocacy.

Ideal candidate has 2+ years in customer support with strong empathy and organizational skills.

Locations

• United States

Requirements

• Fluent in Spanish
• 2+ years in customer support
• Experience with Medicaid processes
• Strong organizational skills
• Ability to communicate empathetically
• Experience with high-volume communication
• Technically proficient with CRMs
• Compassionate and resourceful

Responsibilities

• Lead family care journey
• Empower families
• Support onboarding and training
• Maintain communication
• Foster community connections
• Ensure documentation accuracy
• Collaborate with teams
• Advocate for families

Benefits

• Competitive compensation
• Company equity
• Growth and learning opportunities
• Supportive team environment
• Health benefits