Customer Success Engineer

Overview

Role focused on managing customer journeys and ensuring their success.

Ideal candidate should have 2+ years in customer-facing roles with strong analytical skills.

Legal authorization to work in the EU without requiring visa sponsorship

Locations

• Belgium, Brussels-Capital , Brussels

Requirements

• Master's degree or equivalent experience
• Minimum 2 years in customer-facing role
• Proficiency in CRM software

Responsibilities

• Manage customer accounts
• Oversee client onboarding
• Conduct training sessions
• Monitor customer health metrics
• Identify upselling opportunities
• Collaborate with teams
• Develop user guides
• Foster customer advocacy

Benefits

• Salary based on experience
• Group insurance
• Hospital insurance
• Meal vouchers
• Eco vouchers
• 32 days of vacation
• Home working
• Flexible working regime